Conducted by

Date Conducted

Customer Installation Location

Where will the StarBox be installed?

Company Name

Street Address

Suite/Floor

City, State, Zip

Time Zone
EasternCentralMountainPacific

Customer Contact

Name

Email

Phone Number

Customer IT Contact

IT Contact Name

IT Contact Phone Number

IT Contact Email Address

IT Company Name

Customer Internet Service Provider Information

How many Internet circuits does the customer have?

Name of Internet Circuit provider(s)

What type of Internet circuit(s) are they? (Cable, DSL, T1, Fiber)

What type of ISP CPE device is being used for the circuit(s)? (Cbl/DSL Modem, T1 Router, Fiber ONT, Adtran)

What is the IP scheme for each (Dynamic/DHCP, Static, or PPPoE?)?

How many Public IP's does the customer have for each Circuit?

How many IP's are currently in use?

What are the multiple IP's used for? (List Devices)

Which circuits will you be running SNA tests on?

Will the StarBox be configured for Dual-WAN Failover?
YesNo

Customer WAN Information/Internet Address (Primary)

If Static IP's, please provide the following:

Existing Public WAN IP/IP Range

Existing Public WAN Subnet

Existing Public WAN Gateway

Existing ISP DNS Servers

Primary IP Address the StarBox will be assigned

Public WAN IP

Public WAN Subnet

Public WAN Gateway

Public DNS Servers for StarBox are 4.2.2.2 & 8.8.8.8

Failover IP Address to be configured

Public WAN IP

Public WAN Subnet

Public WAN Gateway

Public DNS Servers for StarBox are 4.2.2.2 & 8.8.8.8

Is failover WAN Circuit using PPPoE?
YesNo

If PPPoE login required, please provide the following:

Primary PPPoE Username

Primary PPPoE Password

Failover PPPoE Username

Failover PPPoE Password

Customer Current WAN/LAN Configuration

Edge Devices

How many “Edge Devices” are currently in place on the customer’s internet circuit that the Starbox will be connected to? (This includes Routers, Firewalls, VPN Devices, that are also connect to the customers internet connection device)

Do any or all of these devices require/have a Public IP Address? If so, which one(s)?

VPN

Does the customer currently utilize a VPN at this location?
YesNo

If Yes, what type (Site-to-Site or Remote Users)?

If a physical device, what make and model is it?

If software only, which device is providing this service?

Who is responsible for the configuration, management, and maintenance of the VPN?

Router

What type of router is currently being used at the customer site? (Make and Model)

Who is responsible for managing this device?

Will this person be available (on-site) during the S2S installation?
YesNo

If not, will they be available remotely to make any necessary changes?
YesNo

Total number of ports on device?

Total number currently available?

Switches (Existing Customer Owned)

How many switches are currently onsite and how are they connected?

List make and model of each

Will these switches be used with the Star2Star implementation?
YesNo

If so, who will be responsible for configuring these switches?

If there are multiple switches with different port counts, please indicate which one should be designated as the master switch (make, model, total ports)?

Physical LAN Network

Will the customer be using separate physical networks for voice and data?
YesNo

Are all the network drops in the office to be used for voice devices configured with CAT-5, 568b certified Ethernet wiring or better?
YesNo

Are all wall/workstation Ethernet jacks clearly identified and labeled?
YesNo

Are all the network drops properly labeled in the network closet/server room, identifying where they are going?
YesNo

How many fax devices are located on the customer network? Describe

Are the fax machines currently connected to a traditional analog telephone line?
YesNo

Will these be migrated to the Star2Star Fax Classic?
YesNo

Are the PC's standalone or thin clients?

Is the customer using a wireless network? If so, describe the wireless network

Who is responsible for managing the wireless devices and connectivity?

Hosted Servers/Services

Does the customer have any servers/services running on their internal network that needs to be accessed from outside their network, and if so, please list what they are (IE Web server, Mail Server etc.)

Network/Telco/Server Room

Does the customer only have a single room for network equipment or multiple rooms?

Does the multiple connectivity span multiple buildings or floors?

Where is the primary network/telco/cable room(s) located?

Is this room or any of the rooms the primary demarc for all externally provided services (Internet, Telco)?

Who has access to this room, and who will grant the on-site technician access to it?

Where will the StarBox be installed (table/shelf/rack/wall mount)?

Does this room have adequate cooling and airflow to accommodate the StarBox, switch, and UPS?
YesNo

Customer Paging Requirements

Customer may have exisiting overhead paging. Please review and record the installed system.

Is an overhead pager currently in use by the customer?
YesNo

If yes, identify the pager/amplifier make and model

Is the paging equipment located in the primary network closet or a different location?

What interface is the paging device using (Tip/Ring or Mono Ohm Signal)?

What does the paging currently use to interface with the current phone system?

Note: If an external Music on Hold device was being used with the existing paging system, it will no longer be needed. Music on Hold is a built feature with the Star2Star system and no external interface needed.

Power Requirements

Devices & System

Does the customer's network closet already have a UPS system protecting their data equipment?
YesNo

Note: Star2Star recommends that all phone service related equipment be placed on the UPS system shipped with the order to prevent damage to these devices and to provide continuous phone service during short term power outages.

Are there enough AC power outlets available to plug in the new devices in the network closet?
YesNo

Is there a level and clear spot to place a new UPS, if required?

Phones

Will the phones be connected to Star2Star provided Power over Ethernet (PoE) switch(es) or will some/all require external AC adapters (PoE recommended)?

If using AC adapters, are AC power outlets accessible at each planned phone location?
YesNo

Existing Phone System

What type of phone system is the customer currently using (POTS, Toshiba, NEC, Avaya, Shortel, Nortel, etc.)? Give the make and model

What is the model(s) of the existing phones?

If Star2Star will be adopting their existing phones, what is the Administrative Password to access the advanced phone settings?

What kind of cabling do the phones currently utilize?

Infrastructure Schematic/Drawings

Please include a Diagram or sketch as a separate attachment of the floor plan of the office. Upon completion, drawings will be submitted for final configuration of the Star2Star System. Each drawing must be detailed and complete according to the items listed below:
The phone room / main network distribution facility location (MDF)The wiring closet(s) / intermediate network distribution facility (IDF)Diagram of current network device from Demarc to computerThe Demarc of the MDFWi-Fi Access PointsCat-5 Active or inactive jack locationsComputer LocationsPrinter LocationsDesk LocationsOverhead Paging Speaker LocationsPhone Locations - newCat-5 cable runs (include distances if run during installation)

Photo Checklist

Note: The photos of equipment should include an up close view for identification and a location view to aid in troubleshooting.

Network Photos

T1/DSL Demarcation PointCable / DSL Modem (include front and rear photos)All Distribution SwitchesAll Other Network EquipmentUPSAll Access Point LocationsFiber Connections (if applicable)PoE devices (if applicable)AntennasUploading photos in a ZIP file is recommended

Racks

Rack LocationEquipment Rack(s)All walls in the roomsUploading photos in a ZIP file is recommended

Wiring Closets

Existing wiring blocks (if applicable)Cross connection locationsDesk or location phones will be placedJack to be used to connect phoneUploading photos in a ZIP file is recommended

Technical Comments and Concerns

Fill in the field below to summarize the Broadband Internet Solutions installation including information on any possible concerns, technical issues, property issues, or items that may cause future problems.

Customer Sign-Off

Customer Information

Business Contact Name
Date(s) of Service
Technician's Name

Work Description: Survey of customer site, photograph of equipment/site, and capture of site information

Time on-site Start:
Time on-site Finish:

Technician Recommendations

By signing this form, I as a company representative of the customer acknowledge receipt of the above items and agree the work performed was completed and to our satisfaction.
Customer Digital Signature
Date

Customer Comments

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