Award-Winning Service

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Image Solutions has been awarded the PROs Elite 100 certification. This certification is only awarded to 100 imaging companies throughout the country and only one company per market can earn it.

As a PROs Elite 100 Dealer, Image Solutions has been recognized as the most admired for its Service Culture by its customers and by the nation’s Service benchmark execution specialist, PROs.

When dealing with a PROs Elite Dealer, our customers know:

  • We have agreed to have our Level Of Service results continuously monitored and audited by the PROs proprietary Performance Improvement Virtual Operations Tool (PIVOT) to insure consistency of service delivery to our customers.
  • We MUST earn certification through demonstrated service excellence, year after year, to retain this Elite Service status.
  • Our service staffing is audited by PROs to insure that it is properly staffed and trained to industry productivity standards
  • The performance of the equipment they lease or purchase is at or above reliability standards
  • They can expect uptime in excess of 95 % that results from the dedication to technician training and Servicing techniques.
  • The product they select and the applications they expect to operate will operate to their satisfaction.

Contact us now to experience the difference of working with an award winning team recognized for our dedication to customer service.

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“In the past we’ve used several vendors for our copying, printing, scanning and faxing needs and no one comes close to the level of customer service and support we’ve received from IS. ~ Bill Wright ~ Altec Industries, Inc.